During the meeting, Ms. Chik Kit-ling, Mr. Ngan Man-yu, and district councillors conveyed residents' difficulties with helpers — including unfair contract terminations, loan issues, medical liabilities, child safety concerns, and uneven agency quality. They noted that families often pay upfront fees without full access to helpers' work histories. An unsuitable match or early contract termination can cause extra costs and disrupt care for children and the elderly.